0 : Is XCAPE designed for melanin skin?

Yes, our products specifically designed for the unique
needs of people with darker skin tones

1 : Why is it important as a melanin skin person to use XCAPE?

Melanin skin has unique properties and
characteristics that require special care. Our research shows that there are 4
main issue that are prone to melanin rich skin. They are hyperpigmentation,
Surface dehydration, weak elasticity and Overactive sebaceous activity. Using
products formulated for Melanin skin can help address these issues and improve
overall skin health.

2 : Can Caucaisians also use XCAPE?

YES, our products are suitable for people
with Caucasian & lighter skin.

3 : Can your products be used for men?

Yes of course!

4 : Are natural or organic products better for melanin skin?

Not necessarily. While some natural or
organic ingredients can be beneficial for melanin skin, not all of them are. It's
important to choose products based on their specific ingredients and how they
address your individual skin concerns.

5 : How often should I exfoliate my tropical skin?

It is recommended to exfoliate skin 1-2
times per week, depending on your individual skin type and concerns. Visit our
learn page for more information

6 : Can melanin skin get sunburnt?

Yes, melanin skin can still get sunburned.
While it has more natural protection against UV damage due to higher levels of
melanin, it's still important to use sunscreen and protective clothing when
spending time in the sun. Xcape products are loaded with sun protecting
ingredients among others.

7 : Do I need to use different products for different season?

It's possible that you may need to adjust
your skin care routine slightly depending on the season. For example, you may
need more hydration in the winter and more oil control in the summer. However,
it ultimately depends on your individual skin concerns and needs.

8 : What did i need to know about dry skin?

Dry skin occurs when your skin loses its
natural moisture, which can be due to various reasons, such as genetics,
weather, and age. Dry skin can feel tight, rough, and itchy, and can also be
prone to cracking and flaking.

To prevent dry skin, you should avoid
taking long, hot showers or baths, and use mild, fragrance-free cleansers and
moisturizers.

Exfoliating your skin can help remove dead
skin cells and allow your moisturizer to penetrate better. It's important to
drink enough water and eat a healthy diet rich in vitamins and antioxidants to
keep your skin hydrated and healthy. If your dry skin is severe and persistent,
consider buying our custom products as they are infused with stronger active
ingredients.

Certain lifestyle factors, such as smoking
and excessive alcohol consumption, can also contribute to dry skin, so it's
important to take care of your overall health.

9 : What do I need to know about combination skin?

Combination skin is characterized by having
both dry and oily areas on the face. The T-zone (forehead, nose, and chin) is
usually oily, while the cheeks and other areas may be dry or normal.

Combination skin can be tricky to care for
because you need to balance the needs of both dry and oily areas. Use our
gentle, pH-balanced XCAPE cleanser to wash your face, and avoid harsh or drying
ingredients that can strip away natural oils.Use blotting papers or a matte-finish
powder to absorb excess oil on the T-zone throughout the day. Exfoliate your
skin once or twice a week to remove dead skin cells and unclog pores.

Use sunscreen daily to protect your skin
from sun damage. If you have persistent acne or other skin issues, consider
using our custom products.

10 : What do I need to know about oily skin?

Oily skin is characterized by excess oil
production on the skin, which can lead to a shiny appearance, enlarged pores,
and increased likelihood of acne.

Genetics, hormones, and environmental
factors can contribute to oily skin.

Use our gentle, oil-free XCAPE cleanser to
wash your face twice a day, and avoid over-washing, which can strip away
natural oils and make your skin produce even more oil.

Use our XCAPE moisturizer as it is
lightweight and non-comedogenic (won't clog pores) to keep your skin hydrated
without adding extra oil. Use blotting papers or a matte-finish powder to
absorb excess oil throughout the day.

Exfoliate your skin once or twice a week to
remove dead skin cells and unclog pores. Use sunscreen daily to protect your
skin from sun damage.

Avoid using heavy, oil-based cosmetics that
can clog pores and exacerbate oily skin.

If you have persistent acne or other skin
issues, consider using our custom products.

11 : What do I need to know about Sensitive skin?

Sensitive skin is characterized by an
increased susceptibility to irritation and redness, often in response to
certain products or environmental triggers.

Common triggers of sensitive skin include
fragrance, harsh chemicals, extreme temperatures, and certain fabrics. Use a
gentle, fragrance-free cleanser to wash your face, and avoid harsh exfoliants
or scrubbing brushes that can damage the skin barrier.Use our custom moisturizer as it can be
designed for sensitive skin and free from potential irritants, such as
fragrance or alcohol.

Use sunscreen daily to protect your skin
from sun damage, and choose a mineral-based sunscreen that is less likely to
cause irritation.

Avoid using hot water to wash your face,
and pat your skin dry gently with a soft towel. If your sensitive skin is
persistent or severe, consider using our custom products.

12 : What is hyperpigmentation?

Hyperpigmentation refers to the darkening
of skin in certain areas due to the overproduction of melanin, the pigment that
gives color to our skin, hair, and eyes. This condition is common and can
affect people of all skin types.

Hyperpigmentation can be caused by several
factors, including: Sun exposure: The UV rays from the sun can cause an
increase in melanin production, leading to hyperpigmentation.

Hormonal changes: Hormonal changes during
pregnancy, menopause, or while taking birth control pills can cause
hyperpigmentation.

Inflammation: Skin inflammation caused by
acne, eczema, or psoriasis can lead to hyperpigmentation.

Skin injuries: Injuries such as cuts,
burns, or surgery can cause hyperpigmentation.

Genetics: Certain genetic conditions can
make a person more susceptible to hyperpigmentation.

13 : What is surface skin dehydration?

Surface skin dehydration refers to a
condition in which the top layer of the skin, also known as the stratum conium,
lacks adequate moisture or hydration. This can cause the skin to feel dry,
tight, itchy, and rough to the touch.

Several factors can contribute to surface
skin dehydration, including environmental factors such as low humidity,
exposure to hot or cold temperatures, and wind. Other factors include using
harsh skincare products, over-washing, and using hot water while showering or
bathing.

Surface skin dehydration can be treated by
using moisturizers that contain humectants, such as hyaluronic acid or
glycerin, which can help to attract and retain moisture in the skin. It's also
important to avoid using harsh soaps and hot water while cleansing the skin, as
these can strip away the natural oils that help to keep the skin hydrated.
Additionally, using a humidifier in the home can help to increase the humidity
level in the air and prevent surface skin dehydration.

14 :What is weak skin elasticity?

Weak skin elasticity refers to a condition
in which the skin loses its ability to stretch and return to its original
position. This is caused by a decrease in the production of collagen and
elastin, two proteins that are essential for maintaining skin elasticity. As we
age, the production of these proteins naturally decreases, leading to a loss of
skin elasticity.

Other factors that can contribute to weak
skin elasticity include exposure to ultraviolet (UV) radiation from the sun,
smoking, poor nutrition, and genetics.

Weak skin elasticity can cause the skin to
sag, wrinkle, and appear less firm. This is most noticeable on areas of the
body that are exposed to the sun, such as the face, neck, and hands.

To improve skin elasticity, it's important
to protect the skin from UV radiation by using sunscreen with at least SPF 30
and wearing protective clothing. Eating a balanced diet that includes foods
rich in antioxidants, such as fruits and vegetables, can also help to improve
skin health. Additionally, using skincare products that contain ingredients
such as retinol, vitamin C, and peptides can help to boost collagen production
and improve skin elasticity.

15 : What is overactive sebaceous activity?

Overactive sebaceous activity refers to a
condition in which the sebaceous glands in the skin produce an excessive amount
of sebum, which is an oily substance that helps to lubricate and protect the
skin. Sebum is necessary to keep the skin healthy, but when the sebaceous
glands produce too much of it, it can lead to oily skin and other skin
problems.

The overproduction of sebum can be caused
by several factors, including hormonal changes, stress, genetics, and the use
of certain medications. It can lead to skin problems such as acne, blackheads,
and whiteheads, as the excess sebum can clog the pores and trap bacteria and
dead skin cells.

To manage overactive sebaceous activity,
it's important to maintain good skincare habits such as washing the face twice
a day with a gentle cleanser and avoiding harsh skincare products that can
strip the skin of its natural oils. Using non-comedogenic moisturizers and
avoiding touching or picking at the skin can also help. In more severe cases,
medications such as retinoid or antibiotics may be prescribed by a
dermatologist to reduce the overproduction of sebum and improve skin health.

16 : How often should I cleanse my face?

A good melanin skin care regimen would have
you cleansing your face twice a day. As a matter of fact you would cleanse,
tone and moisturize on a daily basis.

17 : What type of product should I use on my own?

A non- soap, non-detergent based product is
good for your skin. I suggest cream based cleansers. Even with oily skin you
can use cream based cleansers. Check out our XCAPE Facial Set. Cleanser, toner
and Moisturizer.

18 : Do I need to exfoliate?

Absolutely yes! When you exfoliate your
skin, you are removing layers of dead skin cells. Dead skin cells will have
your skin looking dull, ashy and gray.

19 : Does the food I eat play a role in the condition of my skin?

You bet it does! Nutrition can often play a
more important role than a skin care product.

Why? Because great skin is part genetic and
part nutrition. For the nutrition part, whatever you eat feeds your cells,
organs, blood stream, bones.

Let the XCAPE product line become the
component that assists the exterior maintenance of your skin.

20 : Do I need a moisturizer?

 Yes,
everyone needs a moisturizer, even if you have oily skin. I keep hearing Black
Don't Crack. I won't if you keep it properly moisturized.

A good moisturizer like the Xcape
moisturizer will penetrate your skin and moisturize it down to the inner skin
layer preventing cracked, dry and scaly skin.

21 : SHIPPING

IF YOU HAVE NOT YET RECEIVED A SHIPPING
CONFIRMATION, IT COULD BE DUE TO:

A) Because we have not sent the item yet as
we wait 1 working day for domestic orders, in case customers wish to amend
order details. So if you place an order on a Friday, it may not be sent until
Monday as Sat/Sun are non-working days.

 

B) You placed the order in a launch week of
a new product or restock of an existing product, where it is advised that it
may take an extra 5-7 working days to post your item as we may be exceptionally
busy.

 

IF YOU HAVE RECEIVED A SHIPPING
CONFIRMATION & THE EST. DELIVERY TIME HAS PASSED, PLEASE CHECK THE
TRACKING:

 

> A delivery attempt may have been made
while you were out, and a note left behind.

 

> The item has already been delivered to
your mailbox, 'safe place', or neighbour.

 

> International orders: please check if
the item is held up at customs in your country and/or if they are trying to
contact you, to pay customs duty.

 

> If none of the above applies, please
email support@myxcape.com for help, quoting your order reference number.